Experts


What goes into Renewal by Andersen Signature Service?

When it comes to home-improvement projects people really look forward to, replacing windows probably doesn’t sit at the top of the list. Even if your existing windows are old, out-of-date, broken, or drafty, and you know that it’s necessary and you’ll be glad when you’re done…there’s probably a reason no one gets excited about it, right?

The team at Renewal by Andersen would beg to differ. “We were founded more than 20 years ago to provide a different, and better, home improvement experience,” says Paul Delahunt, the company’s president.

The key to that, he explains, is recognizing that “for most homeowners, window replacement isn’t something they’ve done before—and it’s not something they want to have to do again. And it can get confusing, especially when there are a number of parties involved. Whether you’re replacing a handful of windows, or a whole houseful, it can seem like a daunting task—filled with conflicting information, numerous steps, and multiple points of contact throughout the job.”

Enter Renewal by Andersen Signature Service. Billed as “the perfect combination of the best people in the industry, a superior process, and an exclusive product,” Signature Service isn’t simply a tagline, it is the heart and soul of this full-service, custom, window-replacement division of Minnesota-based Andersen Corporation.

“From design and sales through manufacture, installation, and service and warranty, we own the whole process,” says Delahunt. “We give homeowners a single point of contact from start to finish, and work with them one-on-one, every step of the way.”

He continues, “Our customers are trusting us with their most valuable possession—their home. It’s an exceptional responsibility, and ALL of our employees, at every point in the process treat it like they would their own homes.”

 

What goes into Renewal by Andersen Signature Service?

 

The People

“Every home is unique, and so we believe there’s no one-size-fits-all solution,” explains homeowner experience manager Sam Hall. “Some of our homeowners know exactly what they want when our consultants walk in the door for their in-home appointment—they know the number of windows, what style, what colors, even which hardware they want. And some have a thousand questions. Whichever their situation, we want to meet them where they are, and make sure we design a replacement window project that meets their needs.”  

The made-to-order windows are then placed in the home by a team of Renewal by Andersen’s installers—a group that the company doesn’t just take pride in, they celebrate. “We hear from our customers all the time that our Certified Master Installers are definitely the heroes of the experience,” Hall says. After all, she adds, “Installing custom replacement windows means you have to be ready for anything, since it isn’t simply a matter of putting a standard-size window into a hole in the wall. Our employees are proud of the work they do and the products they install. They’re experienced in installing windows in homes of all shapes, sizes, and styles and are dedicated to working with individual homeowners and going the extra mile. Our installers’ ability and willingness to do that—and do it with care, respect, and professionalism is what sets us apart.”

 

The Process

As a full-service company, Renewal by Andersen owns every part of its process. Following the in-home consultation and order, the homeowners receive a visit from a project technician who is there to take detailed final measurements, and look over the condition of the pre-existing frames, sash, casing, and trim, as well as consider climate concerns, structural issues, and even aesthetics. All of this is then compared to the project specs and confirmed again with the homeowner.

Then it’s off to the company’s newly expanded manufacturing facility in Cottage Grove, where the windows are made to order.

 

The Product

Renewal by Andersen’s windows are made from Fibrex® material, which combines the strength and stability of wood with the low-maintenance features of vinyl. The composite material allows for narrow frames and expansive glass area, and it also allows for a wide palette of colors—including dark exterior colors. As befitting a custom company, the extrusion process means that the windows can be built in almost any shape. What’s more they are warranted not to flake, blister, peel, crack, rot, or corrode.

*Renewal by Andersen’s comprehensive limited warranty is fully transferrable, and covers the glass, the frame and hardware, AND the installation.*  

 

Renewal by Andersen Signature Service

“I think what’s remarkable about this company, and what sums up Signature Service,” says Delahunt, “Is that when we say one-company accountability, we mean it. We’re here for our homeowners today, tomorrow, and decades down the road. We own the whole process, and we’re invested in our homeowners’ peace of mind.

“Each and every employee in the business, from the shop floor to the marketing team, the sales reps to the general managers, from the call center to the engineers to the installers, to me…we are ALL responsible for making sure our homeowners have a world-class experience.”

For more information, visit www.renewalbyandersen.com.